Frequently Asked Questions
Are you licensed, bonded & insured?
Yes! We are fulled licensed, bonded & insured through the City of Vancouver & PROfur Insurance
Are you pet first aid trained?
Yes! We are certified through Walks 'N' Wags Pet First Aid Program
What vaccinations are required?
For the health and safety of our dogs, we require all dogs to be current on vaccinations or titre tests for DHPP (Distemper, Hepatitis, Parainfluenza, and Parvovirus), Bordatella (Kennel Cough) & Rabies.
Do your require my dog to be licensed with the City?
Stay Pooched requires all dogs to have 2 tags attached to their collar/harness while in our care
Basic identification tag with your dogs name and your phone number
Valid City of Vancouver identification tag
The City of Vancouver requires all dogs over 3 months of age to be registered with the City. You can register/renew your tags here.
What areas do you service?
If you require services outside of our area, reach out to us so we can recommend another walker in your area.
Where will my dog be walked?
Private Walks - Our private walks take place within walking distance of the determined pick up location, whether it be your home or office.
Adventure Walks - Our adventure walks take place at Vancouver's dog friendly/off leash trails, parks & beaches. Including, but not limited too: Spanish Banks, Everett Crowley, Pacific Spirit.
Urban Walks - All urban walks take place within walking distance of determined pick up location. Designated off leash dog parks will be visited with the consent of the owner.
Will my dog go off leash on their walk?
Private Walk - All private walks are done on leash within your neighborhood. If you would like us to visit a designated off leash park or beach, this can be discussed during your initial consultation (Dogs must be socialized and have good recall)
Adventure Hike - Yes! Our adventure hike is primarily an off leash service. We do incorporate an on leash component, at both the beginning and end of all of our walks. This helps us ensure safety of all dogs entering/exiting the park, while also allowing us to reinforce basic leash manors.
Urban Walk - All walks are done on leash, unless visiting a designated off leash area. Only those with consent of the owner will be allowed off leash.
How many dogs do you walk at a time?
Our adventure walks have a max of 6 dogs per group, whereas our urban walks have a max of 4 dogs per group.
Dogs are grouped based on similar temperaments, compatible personalities and those who walk and play well together.
What is your cancellation policy?
Walks - We require a minimum of 24 hours notice for all walk cancellations. Cancellations made without proper notice may result in the client being charged for the full rate of service.
Overnight Care – We require a minimum of 1 week notice for all overnight care service cancellations. Cancellations made within 1 week of schedule stay may not be refunded their 50% deposit.
How & when do I make payments?
Invoices are sent out on the 1st & 16th of every month. Payment is considered due upon receipt. Cash, e-transfer or cheques are accepted at this time.